// About DEVIX

Built for IT Technicians.
By people who understand the job.

We built DEVIX because managing client requests via WhatsApp, phone, and scattered notes is no way to run a professional IT service.

// The Problem We Solve

Professional tools shouldn't require enterprise budgets

Independent IT technicians and small IT teams are underserved by the software market. Enterprise helpdesk platforms like Zendesk or ServiceNow are priced for hundreds of users and require IT departments just to set up.

At the same time, managing client requests over WhatsApp, email threads, and Post-it notes creates missed tickets, confused clients, and a reputation that doesn't match the quality of your work.

DEVIX is the middle ground: a professional, fast, and honest ticket management platform designed for technicians who work alone or in small teams — priced accordingly.

~3 min From registration to your first live portal
100% Isolated tenant data — no shared databases
0 External JS frameworks — fast by design

// What We Stand For

Our principles

🔒
Privacy First
Every technician account gets its own isolated SQLite database. Client data is never pooled, never shared, and deleted permanently when you close your account.
⚡
No Bloat
No React, no Electron, no 50 npm packages. DEVIX is PHP and vanilla JavaScript. It loads fast, works reliably, and doesn't require a DevOps team to keep running.
💰
Honest Pricing
Start free, pay only when you need more. No hidden fees, no "per-agent" tricks. A solo technician pays the same as a 5-person team on the same plan.
🎯
Focused Scope
We won't add CRM, invoicing, or project management. DEVIX does one thing: let your clients submit support tickets professionally and let you manage them efficiently.
🛠
Built to Last
No venture capital pressure to pivot or shut down. DEVIX is a bootstrapped product that earns its keep from subscriptions — aligned with our users' success.
📱
Client Experience
Your clients don't need accounts. They visit your portal link, submit a ticket in under 2 minutes, and get automatic status updates. That's it.

// Who Uses DEVIX

Who DEVIX is built for

🧑‍💻
Independent Technicians
Solo IT professionals who service multiple clients and need a professional way to receive and track requests.
🏢
Small IT Teams
Teams of 2–15 technicians who share ticket queues and need basic assignment and visibility without enterprise complexity.
🔧
Computer Repair Shops
Physical repair shops that want to give walk-in clients a digital way to submit and track the status of their device.
📡
MSPs & IT Consultants
Managed service providers who want a lightweight client portal without deploying full ITSM platforms.
// Technology

Deliberately simple technology

DEVIX runs on PHP 8.1 with a per-tenant SQLite database. There are no Docker containers, no Kubernetes clusters, no microservices. It deploys on a single Linux server with Apache.

This is intentional. Simple architecture means fewer failure points, faster response times, and a codebase that a single developer can fully understand and maintain.

The frontend is vanilla JavaScript ES6 modules with no build step, no bundler, and no client-side framework dependencies.

PHP 8.1 SQLite (per-tenant) Apache 2.4 Vanilla JS (ES6) Rocky Linux Cloudflare TOTP / 2FA Bcrypt-12
// Security

Security taken seriously

Each technician account runs in complete isolation. Tenant A cannot access Tenant B's data — structurally, not just by access control.

All passwords are hashed with bcrypt cost-12. Sessions use cryptographically random 64-character tokens stored in HttpOnly, Secure, SameSite=Strict cookies. CSRF protection on every state-changing request.

Optional TOTP two-factor authentication, rate limiting on all auth endpoints, and constant-time comparisons to prevent timing attacks.

→ Read our security page

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